Fuck Rockstar. I changed my email accounts a few years ago but forgot to change Rockstar first. This wasn’t a problem. Now, after buying GTA V on Xbox and Steam and sinking a lot of time into it over two accounts, they added some mandatory launcher on Steam that forces you to login to their Social Club. Mandatory launcher calls an account that I can’t unlink, triggers mandatory 2FA to an email that doesn’t exist. They refuse to help despite my willingly handing over a lot of private information - their support system is as good as fake. The end result is I have sank >£100 in buying their games and they ensure that not only do I not get to continue my account on GTA V, but I have been permanently locked out and actually impossible to play any Rockstar Social - walled game on Steam.
Partial ‘correspondence’ of my third attempt to get help from them. Twice they ignored the support subject.
Judging by other complaints online this exact issue has persisted and screwed over players since the creation of GTA V, so at least 12 years.
I have the same issue with Activision, and here’s the kicker. They’re exactly the same blueprint. Same support. Same result. Same fake-ass Western names on their signature.
I feel like Rockstar needs to be continuously pressured, injustices talked about, just in case they give.
Just don’t give corps like Rockstar money.
Additional:
(from Schwaggaccino • 2y ago • Reddit)
I emailed Rockstar and started a request ticket and they want me to log in to get me to reset my 2FA which is preventing me from logging in.
THIS IS PEAK CLOWN WORLD I CAN’T BELIEVE SOMEONE ACTUALLY GOT PAID TO IMPLEMENT THIS JOKE OF A SYSTEM
Edit: For the time being it seems they have disabled all support as none of my support requests are going through, even with omitting data and using VPN multiple times… I’ve had seven unsuccessful tickets and was just brainstorming how to automate the requests.
Final Edit: Thanks for your responses everyone, looks like legal is the only route. After 24h my support requests are still being auto blocked (not submitting as there’s no delay before response), and I am skeptical they switched off support for that long, even if it is fake, so they just blacklisted my details I think.
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God, can these companies fuck off with their third party launchers? Its why I don’t buy any game off Steam which has that warning, not worth the hassle
Why don’t you request a refund from Steam? If the game doesn’t work because they changed it then I want my money back.
Everyone in the comments making such a huge deal of account security when literally all Rockstar had to do was allow people to unlink their Steam accounts from Social Club. It could even be done in their own launcher, with the credentials of the Steam account that actually owns the game. Then people could just make a new Social Club account, it’s not worth shit anyways.
They’re locking people out of playing a local, offline game, over some decade old account that I used my spam email for, and now I’m supposed to remember it? Get a fucking grip bro.
I dunno man, I’d kind of rather you lose your account rather than Rockstar happily handing over my account to anyone who contacts support and claims they’re me but can’t access my email account.
You’re misunderstanding. They bought these games through Steam. Their proof of ownership of the account is that they have the Steam account. There’s no legitimate reason to lock the authorized Steam user out of the account.
But Rockstar cannot be sure that the Steam account hasnt been taken over, so access to the Steam account years after the purchase is not proof of ownership to them.
It’s not their job to police the ownership of the steam account.
The steam account owns the game, whoever controls the steam account owns the rockstar game.
The license is bound to Rockstar social accounts, which are bound to an email address. That is pretty visible when you create your account for the game if i think back to my installation. Control of the Steam account is circumstancial evidence, ownership of the email address is proof of ownership.
Time to sail the high seas.
Step one: put this on your tinder profile:
I have been permanently locked out and actually impossible to play any Rockstar Social - walled game on Steam.
Step two: reel’em in. You’re free now!
I have the same issue and had the same result with Rockstar. Ubisoft managed to change my email though after providing proof of purchase. Fuck Rockstar, I’m sailing the seas with their games.
Somehow I had 3 separate Ubisoft accounts with differing games on them. After a short back-and-forth proving I was the account(s) owner, they actually did what I asked. They combined all 3 accounts into one and combined my games catalog.
The corporation sucks ass, but their support did me a solid.
I had same issue trying to play that after a long time and after sending a screenshot of my steam acct logged in on a certain page they gave me a link to reset my info and I now have access again. What a pain in the ass it was though
This isn’t unique to Rockstar. If the email you created an account with is dead, you’re screwed no matter who it is. I had this problem with Dropbox once. Luckily the email in question still existed, I just didn’t know it. However since it was on a friend’s server he was able to hook me back up.
I had the same issue with steam. They requested the same things. A ton of hoops to jump through but worth it because, you know, security.
While their process is often lengthy, EA reps will go really far to help you prove you own an account to recover it and change the login info, over the phone at least. I’ve had to work with them recovering accounts several times because I never learn from a mistake the first time.
Exact same for me but an Ubisoft game linking my Steam account to a long gone email address of a long gone Ubisoft account.
Absolutely hopeless customer support saying there is no possible way for them to help me.
Good thing I wasn’t planning on buying any Ubisoft game ever again, problem pretty much sorted itself out.
I know this is probably not helping but ideally you’d want to go through this process
If this process is not working people might want to report on it.
One way to fix this is buy your own domain and own all the email accounts.
My daughter played on my account while she was a minor and didn’t have her own rig. She got a gaming PC and her own steam account and is grown now, has her own copy of gtav.
But my account is tied to her email. Almost every time I want to play I have to call her. I’d just buy another copy on a steam sale but, “you already own this game”.
Assuming you don’t care enough about your progress, can’t you just log out of the R* launcher with your own login?
Have you tried using FiveM? Last I knew it didn’t require social club access.
What exactly happened that leads to your conclusion that none of your support requests are going through? And why was it not possible to continue the on-going support request that you showed in your screenshot?
Yep, I have the same story verbatim dude. Fuck Rockstar, permanently. Haven’t played one of their games in like 5 years, and I never will again.
I mean, rockstar hasn’t release a new game in like 5 years. So you have not missed out on anything yet.
