In the grand scheme of things, the customer may have slightly more pull than the cashier ringing up their order, but it’s the CEO and the board of directors that control the narrative. That’s why we’re getting bigger and less fuel efficient vehicles, bigger and more fattening meal portions in restaurants, and bigger less affordable houses.
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The whole saying is actually “The customer is always right, in matters of taste.”
TBF, nobody unironically uses “the customer is always right”, other than entitled boomers who want to speak to the manager…
Inevitably the manager turns out to be some kid who isn’t any other than the staff member, and has no more authority anyway because the real powers that be are all in corporate offices.
The manager only has any real power if the business is privately owned not a branch of some megacorp.
