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Joined 1 year ago
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Cake day: June 14th, 2023

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  • My thought is this: we often have to deal with people who are absolutely certain about a thing, that’s… completely wrong. Disregarding the user’s thoughts to fix the user’s issue is quite common.

    But that wouldn’t explain all of it, because anyone in customer service deals with the same stuff, and they usually aren’t that bad when they drop the customer service mask.