It’s worth trying, even if you think you’ll end up cancelling anyhow. The last time I had to deal with them, they dropped my monthly bill from $150 to $80 for their highest speed broadband, and now I get roughly 1gb download speed for $80/mo. (eta in case it’s not clear: that wasn’t based on hypothetical sale prices; I’d been paying $150/mo out of pocket for half the speed; I now pay $80/mo for double the speed I had been getting.)

Your results will probably vary – I have 25 years of uninterrupted customer loyalty to leverage. (eta: not like I have a choice where I live, it’s them or dial-up, but their international agents don’t know that lol).

🤞

e: also if you follow this blueprint, let us know if it works. I didn’t come up with this pattern, but it did work for me.

There’s kind of a cheat code.

First, always call, don’t bother with chat. The first prompt you get, say ‘agent’. Don’t say anything else, and keep saying that until you get a live person (it should only take 1-3 times in the menu.

Once you have a person, threaten to cancel your service. You have to mean it (I always mean it if I’ve got to this point). They will escalate you to the customer retention team and they will listen.

e: oh, and also be nice, but firm. Angry tirades never work, but exasperated friendliness does.

Neat. I cancelled Hulu a few months ago, and this doesn’t make me regret my decision. I like some Disney content, but they’re corporate vultures and, based on their practices, they don’t deserve any loyalty.

And Comcast, of course, can fuck themselves to death. I wish this wasn’t an amicable takeover and Comcast would lose badly, but that’s just my murderous mouse fanfic.

Lol. What a dumbass.

Uh, what? Have you owned a Mac in the last 30 years?

That’s not how it works. I’ve had two macs in the last 20 years, and more than a dozen Windows machines. I had to reformat the Windows PCs every year or so for various reasons until they became obsolete after like 5 years, but my macs have worked for 10 years each with no issues, and always upgraded to the latest OS easily and always for free. Both my macs lasted 10+ years of heavy use (my current one is 5+ years and still young).

Every time a Windows update came out it was an ordeal and I dreaded it; with each update I’d start looking at the cost of replacing the whole machine in case it bricks and it’s just not worth fixing things. Mac updates are barely a blip in my workflow.

Adobe projects that can’t be accessed on a workstation not running Monterrey or whatever

This makes zero sense. The Adobe suite runs much better on OSX than Windows by orders of magnitude, even on outdated and non-updated OS. There’s a reason most designers and professional VXers have always preferred Mac. (eta: also, rereading, this makes even less sense because Adobe projects don’t care about your OS when opening; just the version of Adobe itself. You can easily open projects made on a whole different OS: Windows/OSX, any recentish version with no problem. Even files made in CS6/OSX can be opened in the latest cloud app on Windows easily. You’re either mistaken here or being deliberately dishonest for some reason.)

I’ve been in IT/software development and VX design for a few decades and I’m really wondering how this is an ordeal for you. It makes no sense to me. My 3000 dollar laptop has outlasted 5 1000 dollar windows machines. You get what you pay for.

e: some words were cut

Also, in my few decades in the industry, the sales and marketing staff always ran Windows, but the design staff usually worked on Mac. That speaks for itself.

That 99% lived in Canada and went to a different school. They were supermodels. You didn’t know them.

Or ‘Never wrestle with a pig because you’ll both get dirty and the pig likes it.’ – George Bernard Shaw

Flat earth. Crystals. Cupping.

Anything to avoid the reality that we’re fucking up society and the planet in favour of ‘we can fix it with woo’ or ‘it’s preordained that we’re all gonna die in god’s wrath-fire’. Neither will lift a finger to fix things.

Nobody wants to live in reality because it’s scary.