I wasn’t there, so I don’t know how this went down, but the only reason why I can see this being brought up, is he went

“Don’t you know who I am?!? I’m Alexander Morris of the Four Tops! You better give me priority over these other non -famous shlubs or you’ll be known as the hospital who killed a Four Top!”

As someone who works in customer service, this scenario sounds totally plausible, and would explain why they would schedule a psychological exam.

What does Xmanager do? I read the site, but nowhere does it seem to describe the product

If it depends on open apis like they say, then it probably won’t be able to do much.