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At that point it’s probably cheaper to purchase support staff in SEA or Eastern Europe… staffing a software product team with ML and prompt engineers for a bespoke support solution is costly.
Granted they probably went with a vendor, but that model has its own costly drawbacks.
Msoft really shot themselves in the foot with the ‘feature parity’ demand for x/s. It’s caused devs a huge headache and kept infinite campaign split screen off of the series x.