I worked hell desk for an MSP for a couple years. I imagine all MSPs are pretty similar. They run with too few employees and half ass everything. I ended up doing a lot of high level stuff most days because I was the only one in the office. The other guys would create problems to be able to go onsite and focus on one job and the company almost encouraged that behavior because onsite visits make money. I was left to do basically everything. I had a lot of freedom and someone less competent could have done some serious damage in my position. They gave us all domain admin privileges and shared passwords for everything.

It was very eye opening, but when I transferred to internal IT for a non profit I was blown away at the difference. People take time to do things correctly and everything is so organized. Our AD environment is partitioned to perfection. I love it. I don’t have nearly as much power as I used to, but I love that our team does things the right way. All the companies trying to cut costs by using MSPs are going to learn a harsh lesson one day.