- Boeing admitted that a missing work order led to a door plug blowing off an Alaska Airlines 737 Max in January.
- The National Transportation Safety Board (NTSB) reprimanded Boeing for sharing investigative information and referred Boeing’s conduct to the Department of Justice.
- Boeing’s attempt to be transparent and take responsibility for the incident was criticized, highlighting the impact of procedural lapses on flight safety.
No, terrible record keeping is exactly what caused this, according to the anonymous whistleblower: warranty work on the door was performed without any records being created for it due to boeing keeping two record keeping systems, one that was the system of record and one that was used as visibility for management.
That’s exactly my point, it’s not one piece of paperwork, it’s an entire record keeping process that’s screwed up.